Returns

We want you to be completely happy with your purchase, and we’re here to help if something isn’t quite right.

Returns

If you’re not fully satisfied with your order, you’re welcome to return any item within 28 days. To qualify for a refund, items must be unused, with tags attached, in their original packaging, and accompanied by proof of purchase.

How to Return

To start a return, simply email us at returns@bramblytrails.co.uk. We’ll guide you through next steps and make the process as smooth as possible. Please do not send returns to the manufacturer.

Return shipping is at your own cost and risk; we recommend tracked postage, especially for items over £75.

Refunds

Once we receive and inspect your return, we’ll let you know whether it has been approved. Approved refunds will be issued to your original payment method within 10 business days.

If you haven’t received your refund after 15 business days, please contact us at returns@bramblytrails.co.uk so we can help.

Exchanges

If you’d like to exchange an item, the quickest method is to return your original purchase and place a new order once your return has been accepted.

Damaged or Incorrect Items

 If your item arrives damaged, defective, or incorrect, please get in touch with us right away so we can resolve the issue promptly.

EU Customers

For customers in the EU, you have the right to cancel or return your order within 14 days for any reason. Returned items must be unused, with tags, in their original packaging, and accompanied by proof of purchase.

Need Help?

If you have any questions or need assistance at any point, our team is always happy to help. Email us at returns@bramblytrails.co.uk.